General terms and conditions

Espanis general terms and conditions

1. Who provides the service. Ivanis Iser López, NIE (Spanish foreigner identity number) Z1028110S, trading as Espanis. Postal address for correspondence, complaints and withdrawal: Barcelona (Spain). Contact: info@espanis.school · +34 652 480 129.

2. Purpose. These terms govern the purchase of Espanis services through the website, email, WhatsApp or Telegram. By paying for a package, a reservation or a product, the student declares that they have read and accepted them. Espanis sends these terms (as a PDF or as a link) together with the written proposal in point 4, always before payment. If the student is a minor, their parent or legal guardian enters into the contract and accepts the terms.

3. Services.

• Online Spanish classes: individual, pair, mini-group and Conversation Club.
• DELE preparation courses.
• Tailor-made courses (for example, Spanish for business).
• Specific courses: Book Club and Conversation Club.

Classes are given by video call and last as long as stated in the offer for each course.

Digital products (recorded courses and downloadable materials): these are sold separately from the classes, at their own price, VAT included.

At the end of each course, the student can take a final exam and receive an Espanis certificate. This is a private certificate from the school, with no official validity; the official qualification is the DELE diploma from the Instituto Cervantes.

4. How to purchase.

1. The student fills in the form on the website or contacts Espanis.
2. Espanis proposes a format, teacher, schedule and price in writing.
3. The student pays and sends the proof of payment.
4. Espanis confirms the place in writing. The contract is concluded with this confirmation.
5. Espanis sends the student, by email, the confirmation of the contract, with these terms and the withdrawal form as a PDF, within 3 days at the latest and always before the first class.

5. Prices and payments.

• Prices are those shown on the website or in the written proposal, in the currency stated, and they are final prices. Classes: exempt from VAT (Article 20.One of Spanish Law 37/1992 on Value Added Tax). Digital products: VAT included.
• Classes are paid for in packages and always in advance, at least one week before each package starts.
• All classes (individual, pair and mini-group) are paid for in packages of 5, 10 or 20 classes. The package of 10 has a 10% discount, and the package of 20 a 15% discount (Ivanis, 04/11/2026). In pairs and mini-groups, the package of 5 keeps the student’s place in the group only if the next package is paid on time; if not, another student may take the place.
• Specific courses are paid for in packages of 5, 10 or 20 sessions, with the same discounts.
• Each package has a period of use that is agreed in writing before payment, with enough extra time: at least twice the number of weeks in the planned class schedule. If, at the end of this period, there are unused classes for reasons related to the student, the student can make them up in the following 30 days; if not, they are refunded according to point 8.
• In mini-groups, the price per class depends on the number of students at the start of each package. If the group changes during the package, the price does not change until the end. The price of the next package is communicated in writing before payment.
• Prices do not include the DELE exam registration fee, which the student pays directly to the Instituto Cervantes.
• Discounts: anyone who recommends Espanis gets a 10% discount on their next package, once the person they recommended pays for their first package. If two or more members of a family study at Espanis, the second and each following member get a 5% discount when they pay for a package of 10 or 20 classes. If two members of a family study together as a pair, each of them gets a 10% discount on the price of pair classes. The referral discount and the family discounts cannot be combined, and no discount can be exchanged for money.
• Accepted payment methods: bank transfer, bank card (payment through Stripe) and Revolut.
• Reserving a place in groups, pairs and the Conversation Club: this is paid to confirm enrolment and is deducted from the first package. Except in the case of withdrawal under point 7, it is not refunded, because it covers the cost of forming the group. If Espanis does not manage to form the group, it refunds the reservation in full.
• Invoice: Espanis sends the invoice by email if the student accepts this in the written proposal. The student can ask for a paper invoice at any time, at no cost.

Class packages in brief. (Summary in plain language, decision by Ivanis of 04/11/2026. Sections 5 to 8 explain it in detail.)

• How much it costs: the bigger the package, the cheaper each class: the package of 10 has a 10% discount and the package of 20 a 15% discount. The package of 5 is at the normal price.
• When you pay: in advance, before the package starts. One week before it ends, we remind you to pay for the next one.
• How long you have to use it: the period we agree in writing before you pay for the package, with extra time (at least twice the number of weeks in your class schedule). If you have classes left over, you have 30 more days to make them up, or we refund them.
• If you miss an individual class: tell us at least 24 hours before, and we move it to another day within the same package. If you tell us later or do not join, the class counts as taken.
• If you miss a group class: the class goes ahead and counts as taken, because the group has a fixed schedule. To catch up, you have the class summary in Notion and, at A1 and A2, the podcast.
• If you pay for packages of 5 in a group: you keep your place as long as you pay for the next package on time.

6. The classes.

• The student needs an internet connection, a camera and a microphone.
• Rescheduling or cancellation of a class by the student: the student must give at least 24 hours’ notice, and the class is made up within the paid package. If the student gives notice later or does not attend, the class counts as taken.
• In pairs and mini-groups, the class goes ahead even if a student is absent, and it counts as taken for everyone.
• If the teacher cannot give a class, Espanis makes it up on another date agreed with the student.
• Recording the classes without the teacher’s permission is prohibited.

7. Right of withdrawal (14 days). If the student is a consumer, they can withdraw from the contract without giving any reason within 14 calendar days from the date the contract is concluded, by writing to info@espanis.school, by letter to the address in point 1, from the “Withdraw from the contract here” page on the website, or by using the withdrawal form in the annex. It is enough to send the notice before the period ends. Espanis will refund the amount paid within 14 calendar days at the latest, using the same payment method and at no cost to the student.

• Starting classes before the 14 days have passed: if the student wants to start earlier, Espanis will ask them to request this in writing (by email or WhatsApp) and to confirm that they know that, once all the classes purchased have been given, they will lose the right of withdrawal. If they withdraw after that, they will pay only for the classes already received, calculated on the total price of the package: package price ÷ number of classes in the package × classes received. If the student does not make this request, classes do not start before day 15.
• Digital products (recorded courses and downloads): when buying them, the student gives their express consent to receive immediate access and acknowledges that, by doing so, they lose the right of withdrawal once access or the download has started. Espanis sends the student an email confirming this consent; without it, the student keeps the right.

8. Cancellations, freezes and refunds (after the withdrawal period).

• Leaving in the middle of a package: the student can stop their classes whenever they want. Before the first class, they receive a 100% refund. After that, they receive the amount paid minus the classes already received, calculated at the price per class of the package of 5 (without discount): as the package is not completed, the discount is lost. The same applies to full courses with a discount. The student is never charged more than they paid.
• Serious illness: with an official medical certificate of sick leave, the package can be frozen without penalty for up to 3 months. If the student does not return, the rule for leaving in the middle of a package applies.
• If a group or pair breaks up: the next class is given as an individual class at no extra cost. Espanis looks for a replacement for up to 10 calendar days. If it does not find one, the student chooses within 48 hours between continuing with individual classes and paying the difference, or getting a 100% refund for the remaining classes; if the student does not reply, the refund applies.
• Not renewing: each package is paid for separately and is not renewed automatically. If the student is not going to continue, we would appreciate 7 days’ notice so we can free up their time slot.
• In writing: cancellations, pauses and refunds must be requested in writing (by email or via the admin WhatsApp).
• Time limit: approved refunds are made within 10 working days at the latest, using the same payment method and in the same currency.

9. Materials. Espanis materials (worksheets, presentations, recordings, books) are the property of Espanis. The student may use them for their personal learning, but may not share, sell or publish them.

10. Liability. Espanis is not responsible for classes lost because of connection or equipment problems on the student’s side. If the problem is on the side of Espanis or the teacher, the class is made up.

11. Data protection. The student’s data is processed according to the privacy policy.

12. Complaints, law and courts. Complaints can be sent by email (info@espanis.school), WhatsApp, phone (+34 652 480 129) or letter to the address in point 1. Espanis confirms in writing that it has received the complaint, with a reference number, and replies within 15 days at the latest. Espanis has the official complaint forms of the Government of Catalonia (hojas oficiales de queja, reclamación y denuncia de la Generalitat de Catalunya); they can be requested at info@espanis.school. If the student is not satisfied with the reply, they can go to the Catalan Consumer Agency (Agència Catalana del Consum) or to the Consumer Arbitration Board of Catalonia (Junta Arbitral de Consum de Catalunya); Espanis has not joined the consumer arbitration system. These terms are governed by Spanish law, without prejudice to consumer protection rules that cannot be excluded under the law of the student’s country of residence. If the student is a consumer, they can go to the courts of their place of residence.

13. Languages. These terms and the withdrawal form are available in Spanish, Russian and English and, on request, in Catalan.

Last updated: November 2026. Version 2026-11.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Ivanis Iser López (Espanis), Barcelona (Spain), info@espanis.school

I hereby give notice that I withdraw from my contract for the provision of the following service: ____________________

Purchased on (date): ____________________

Name of consumer: ____________________

Address of consumer: ____________________

Signature of consumer (only if this form is submitted on paper): ____________________

Date: ____________________